Process Mapping
Aims
In partnership with SQMC Ltd, Carnegie Business Training and Development are running a wide range of quality programmes to help our customers achieve continual improvement, client satisfaction and in so doing see an improvement in the bottom-line.The process mapping course is for those who are planning to make a journey. If it were a cross-country trip by car you would probably look for an accurate map to help plan your route, or Sat-Nav highlighting obstacles and opportunities along the way. If the planning exercise is at work, your ‘journey’ is that of continuous process improvement. The path for your improvement journey consists of the work processes your organisation uses to create and transport goods and services to your customers, whether they are internal or external. The Map that you use for your improvement journey, therefore, must focus on the work processes that make up your organisation.
There are three tools that help make work visible:
- Relationship maps
- Cross-functional process maps
- Flowcharts
What these tools are, and how to use them, will be covered by the Workshop.
Cost
£295 (excl VAT). Block bookings will attract a discount - please contact us for further information.
Duration
1 day.
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