Desktop Support Technician (Microsoft Certified)

Aims

This course will give you the knowledge and skills to support users running the Windows XP operating system. It is open to anyone who works, or hopes to work in a desktop support environment such as an IT department or call centre.

Structure

The course is delivered using Microsoft Official Academic Curriculum course materials .
The course prepares learners for both Microsoft Desktop Support Technician exams (70-271 and 70-272).

Content

The course is delivered using Microsoft Official Academic Curriculum course materials and contains all topics covered by these courses.

Some of these topics are:

Installation of XP (including unattended), supporting the XP desktop, users and groups, user profiles, file and folder access, supporting hardware devices, printing, network connectivity and supporting applications such as Outlook, Word etc.

Career Opportunities

Any IT support role where the individual would have to install, configure, troubleshoot Windows XP and/or support users using Windows XP.

Progression

While this course touches on computer networking it concentrates on desktop support. It is a prerequisite for Microsoft Certified Systems Administrator, which will allow candidates to install, configure, and maintain Windows Server 2003 based networks.

Entry Requirements

Basic computer literacy including, previous use of a Windows Desktop, Control Panel icons etc, familiarity with 'technical' terminology such as partition, device driver, IRQ etc.

Course Dates & Booking

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