Telephone and Reception Skills

Aims

Telephone and reception staff are often the first contact that anyone has with your organisation. These key staff must exhibit the characteristics that you want your company to represent; efficient, friendly, organised and customer focussed.

This one day personal and professional development course will help participants to:

Present a positive personal image to customers

Use appropriate styles of communication – including questioning and listening techniques

Receive and make telephone calls

Respond to callers’ needs

Deal with difficult callers

This one-day programme examines the range of skills that are required to ensure that communication with customers achieves the organisation’s objectives.

This course is ideal for:

Reception staff

Customer Services staff

Office administrators

Telesales/Telemarketing staff

Cost

£165 excl VAT

Tailored

This course can be delivered to meet individual company requirements within company premises and specifically to a group or team of staff.

Course Dates & Booking

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