The Perfect PA

Aims

Day 1

Creating Efficiency using Effective Communication

• Welcome & Introductions, Course Objectives

• Analysing types of behaviour and the impact on workplace performance

• Benefits of Assertiveness

• Using Assertiveness to achieve positive results

• Understanding Body Language and using it effectively

• Dealing with difficult people and challenging situations

• Influencing others to be highly Motivated

• Steps to successful Delegation

Manage your Time and Planning for Success

• Benefits of Managing your Time

• Determining your ‘Time Wasters’ and dealing with them

• Analysing your Time Balance

• Learning how to prioritise

• Understanding your energy cycle and planning ahead

• Keeping and implementing a Time Log

• Top Time Management Tips to improve results

Day 2

Purposeful Meetings at Minimum Cost

• Review of day 1

• Analysing Roles at Meetings – Chairman, Participants, Minute Secretary

• Preparing and Planning a Meeting for a successful outcome

• Strategic seating arrangements

• Layout of Agenda, Minutes, Action Plan

• Top Tips for Taking Minutes

Making Effective Recruitment Decisions

• What skills can we use so far?

• Preparing for the Interview

• Job description and personal profile

• Gathering information about the candidate

• Listening, questioning, testing for evidence

• Interview assessment and evaluation

• Do’s and Don’ts at Interviews

• Your Action Plan for Success

• Revisiting your Objectives and Course Evaluation

Cost

£295 (ex VAT) – inclusive of all course materials, refreshments and a 2 course lunch each day

Course Dates & Booking

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