Managing the Performance of Staff

Aims

Aims

The aim of this one-day course is to enable delegates to manage staff performance effectively by:-

• Understanding a variety of approaches to performance management

• Developing the knowledge and skills crucial to effective performance management

• Understanding the legislative backdrop to performance management

• Examining best practice re. company policies and procedures fro performance management

Structure

The programme takes a highly pragmatic approach to this topic. Delegates are encouraged to share their own experiences and there are numerous examples provided from other organisations, both public and private sector, as to their approaches to performance management. All this is supplemented by cutting-edge research and current views as to how performance management is evolving. A number of case studies with different performance ‘challenges’ have been developed to enable delegates to tackle those issues in a safe environment.

Content

This course will cover the following topics:

• Performance Management Defined

• Approaches to Performance Management

• What motivates people to perform

• SMART Objectives for ‘Hard’ and ‘Soft’ issues

• Grievance and Discipline processes

• Performance Case Studies

• Personal Development Planning

Associated Courses

Expand your knowledge and skills and book on to the following related courses:

• Developing Leaders of the Future

• Assertiveness Skills

Suitable for

This course is suitable for anyone who supervises staff

Cost

£165 (ex VAT) – includes all course materials, refreshments and a 2 course lunch at our 1835 Restaurant.

Tailored

As well as being open to any individual, this course can be delivered:

• to meet individual company requirements

• to company housestyles and templates

• within company premises

• specifically to a group or team of staff