Handling Conflict

Aims

A degree of conflict is present in many aspects of our lives. Your health can be greatly affected by how successfully you manage this. Some people thrive on conflict, whereas others try to avoid it. In order to interact well with others, you must be able to understand the nature of conflict and be able to handle it.

This one day personal and professional development course will enable you to handle conflict more effectively by:-
• Understanding the nature of conflict and its sources
• Understanding a range of approaches to dealing with conflict
• Becoming aware of your own preferences for dealing with conflict
• Evaluating how appropriate different strategies are

Structure

You will be encouraged to share your own experience of conflict; the group is used as a 'think-tank' to determine effective approaches to handling conflict. In addition to practical input on the nature of conflict and various strategies for dealing with it, you will complete a Conflict Styles Inventory, which is a psychometric instrument designed to identify your preferred approach to handling conflict and its effectiveness. This in turn enables you to produce a practical personal development plan. An in-depth case study allows you to examine how conflict may be resolved for the benefit of all concerned.

Content

This course will cover the following topics:
• The nature of Conflict
• Sources of Conflict
• Strategies for dealing with conflict
• Conflict Styles Inventory
• Transactional Analysis
• Personal Development Planning

Associated Courses

Expand your knowledge and skills and book on to the following related courses:
• Assertiveness Skills
• Stress Management
• Emotional Intelligence

Suitable For

This course is ideal for all levels of staff within an organisation

Price

£165 (ex VAT)

Tailored

As well as being open to any individual, this course can be delivered:
• to meet individual company requirements
• to company housestyles and templates
• within company premises
• specifically to a group or team of staff