ITIL (Information Technology Infrastructure Library) Foundation Certificate

Aims

Course Overview/Introduction

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up and provides guidance on the provision of quality IT services and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The philosophy and approach of ITIL are now documented in a series of books covering 10 critical areas of IT Service Management to promote business effectiveness in the use of information systems. This in turn has led to the establishment of qualifications through examination for individuals involved in IT Service Management. The impact of ITIL has led to a rapid increase in demand for staff qualified in this area.

ITIL Qualification Scheme

The ITIL qualification scheme is the only training and qualification scheme leading to official ITIL qualifications in IT Service Management. Working with Purple Griffon, Carnegie Business Training and Development delivers a full schedule of ITIL courses throughout the year. For more information, contact us at info@carnegieenterprise.com

Purple Griffon is an accredited provider of comprehensive IT Service Management Services to a wide range of national (UK)

What are the benefits of using ITIL?

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:

• reduced costs


• improved IT services through the use of proven best practice processes


• improved customer satisfaction through a more professional approach to service delivery


• specific standards and guidance


• improved productivity
  
• improved use of skills and experience


• improved delivery of third party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurements.

Course Outline

The Foundation Certificate in IT Service Management is designed to provide a basic level of knowledge in IT Service Management. The Foundation Certificate in particular enables people to understand the terminology used within ITIL.

Objectives

Attendance on this course will enable participants to:

• Describe the key ITSM processes, roles and responsibilities and the interfaces between them


• Explain the key benefits of an ITSM based approach to Service Management


• Describe some of the practical issues and costs associated with an ITSM implementation


• Prepare to undertake the ISEB examination for the ITSM Foundation Certificate

Delivery Method

The ITIL Foundation Course is interactive. Throughout the course your understanding of the material will be assessed through the use of exercises and examination-style questions. At the end of the course, participants will sit a short multiple-choice examination leading to the ISEB Foundation Certificate.

Entry Requirements

Who is it for?

ITIL is aimed at:

• IT service providers


• IT directors and managers


• CIOs

It will also inform:

• business managers


• customers and end-users involved in building good relationships with their IT service providers


• plus any organisation that depends on IT Services.

The Foundation Certificate in particular is aimed at all personnel who wish to become familiar with best practice for IT Service Management, as defined in the IT Infrastructure Library (ITIL).

Course Details and Fees

This course can be offered as a classroom-based course (3 days duration) or as an accredited interactive Computer Based Training and online learning course from Key Skills ILX. The 3-day classroom-based course costs £850 (ex VAT).

Prices available on request for the CBT package (including examination).

Delivery Venue

Carnegie Conference Centre

Onsite at Company Premises